Delivery

We like to keep delivery simple. All Snug orders are stocked and shipped from within the UK by our UK warehouse partners, with customer service handled here in the UK too.

Orders placed before 2pm are processed the same working day, and once your order is on its way, we'll send you tracking details so you can follow it right to your door.

Orders usually arrive within 2–4 working days

How much is delivery?

Standard UK delivery is £3.95.

Delivery is free when you spend £50 or more.
Why does Interim Digital appear on my payment or bank statement?

Don’t worry, you’re still shopping with Snug! Snug Haven Homeware is a brand operated by Interim Digital Ltd, our registered company, so you may occasionally see Interim Digital appear on your payment confirmation or bank statement.

Your order, delivery and customer service are all still handled through Snug Haven Homeware.
Who will deliver my order?

Our standard UK deliveries are handled by Evri.
Will I receive tracking information?

Yes. Once your order has been processed and dispatched, we'll send you your tracking details so you can keep an eye on its journey.
Why have my items arrived separately?

If you've ordered several Snug products, they may occasionally arrive in separate parcels due to the way our UK warehouse processes and dispatches orders.

Don't worry if everything doesn't arrive together. Your remaining items may simply be following in another parcel.
Do you offer express delivery?

Express delivery isn't currently available as a standard option at checkout.

However, if you need something particularly quickly, get in touch with our customer service team before ordering and we'll do our best to help where we can.
Do you ship internationally?

Not at the moment. We currently only deliver within the UK, but we hope to offer international delivery in the future.
Need a hand?

Our customer service is handled right here in the UK. If you have a question about your delivery or need help with an order, just get in touch and we'll be happy to help.

Returns

We hope you love everything you order from Snug, but we know that sometimes something just isn't quite right. That's why we like to keep returns nice and easy.

If you'd like to return an item, simply log in to your customer account and request a return. Once we've approved your request, we'll send you everything you need to return your item directly to us.

For change-of-mind returns, you'll be responsible for the cost of returning your item. We recommend using a tracked service and keeping your proof of postage until your refund has been processed.

Items should be returned unused, in their original condition and with their original packaging wherever possible.

Please send approved returns to:

Snug Haven Homeware
5.15 Windsor House
Cornwall Road
Harrogate
HG1 2PW

Once your return has arrived and been checked, we'll process your refund back to your original payment method.

Damaged or faulty items

We're really sorry if something hasn't arrived as it should.

In the unlikely event that your order arrives damaged, faulty or incorrect, please don't return it to us straight away.

Contact us at info@snughavenhomeware.co.uk with:

  • Your order details
  • A brief description of the problem
  • Photographs showing the damage or fault

We'll get back to you as quickly as we can and arrange an appropriate replacement or full refund. Where an item is faulty, damaged or incorrect, you won't be left responsible for the cost of putting things right.

How do I return an item?

Log in to your Snug customer account and submit a return request for the item you'd like to send back. Once we've approved your return, we'll send you the information you need to return it to us.
How long do I have to return something?

If you change your mind, please let us know within 14 days of receiving your order. You'll then have a further 14 days to return the item to us.
Do I have to pay for my return?

For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend using a tracked postal service and keeping your proof of postage.

If your item is damaged, faulty or incorrect, please contact us before returning anything and we'll arrange the appropriate next steps.
Where do I send my return?

Once your return has been approved, it should be sent to:

Snug Haven Homeware
5.15 Windsor House
Cornwall Road
Harrogate
HG1 2PW
What condition does my return need to be in?

Returned items should be unused and in their original condition, with their original packaging wherever possible. You're welcome to carefully inspect your purchase as you would in a shop, but we may make a deduction from your refund if an item has been used or handled beyond what's reasonably necessary to inspect it.
What happens if my item arrives damaged or faulty?

Please email info@snughavenhomeware.co.uk with your order details, a brief description of the problem and some photographs showing the damage or fault.

Please don't send the item back until we've replied, as we may be able to resolve the issue without requiring a return.
What if I've received the wrong item?

We're sorry! Email info@snughavenhomeware.co.uk with your order details and a photograph of the item received and we'll get it sorted for you.
When will I receive my refund?

Once we've received and checked your return, we'll process the refund to your original payment method. Your bank or payment provider may then take a few working days to show the funds in your account.